Nothing in these terms entitles you to return products as being surplus to your needs, or for any other reason other than as set out herein.
We warrant only that the products manufactured by us meet your specifications and are manufactured in accordance with usual processes and standards. We do not guarantee that the product will be fit for any particular purpose.
Where the products are defective, you must provide us with full particulars of the product order, the nature of the defect and such other details as we may require. Do not return the products to us unless we request you to do so.
Where any claim is made against us, we may in our absolute discretion choose to replace the products or to refund the cost to you.
Any warranty claims must be made as soon as the defect is reasonably apparent and in any event, no later than 30 days after shipping of the products to you.
If you have a complaint relating to the website you should contact us here.
We aim to provide a written response to all complaints within 10 business days.
These terms (including any terms or policies explicitly incorporated by reference) amounts to the whole of the arrangement between you and us relating to your use of the website or our services. These terms replace any prior related agreements and understandings between you and us.
No delay, neglect or forbearance in taking enforcement action in relation to any provision of these terms by any party will be a waiver, or in any way prejudice any right, of that party.
If any part of these terms is held to be invalid, illegal or unenforceable, that part will be severed and the remainder of these terms will remain in full force and have full effect.
We may subcontract to any third party all or part of our obligations under these terms.
We will send relevant invoices and notices, if and as required under these terms to the email address nominated by you.
It is your responsibility to ensure that you keep us informed of any changes to your contact details.
You will be deemed to have received a notice sent by email at the time that we send it.
We reserve the right to change these terms from time to time. All material changes will be published on our blog.
The agreement as amended will take effect from the date the relevant amendments are published on our blog.